<p>COVID-19 created a community trauma for all of society, including healthcare. This qualitative research project examines one healthcare agency’s organizing of a COVID-19 support group for agency staff and the experiences of the non-medical community-based behavioral health workers facilitating the groups for agency co-workers. The COVID-19 staff support group program (SSG) spontaneously evolved within the agency to respond to the pressing needs arising during this traumatic crisis. The SSG groups were facilitated by behavioral health social worker managers who volunteered for this role, with the understanding that group facilitators and staff group participants were co-workers. The SSGs were designed to promote safe, confidential discussion of all issues. One year into the program, a research project was designed to study the experiences of the SSGs facilitators using three focus groups to elicit common themes. While other COVID-19 support programs used evidence-based strategies to structure their groups, the SSG groups used a more open-ended approach to promote and manage the trauma-induced feelings discussed in the groups. The concept of shared trauma and shared resilience helped the research team understand the group processes that emerged. Focus group analysis yielded four major themes related to the SSG facilitator role, COVID-19 trauma, political upheaval, and agency impact. We conclude that a program design organically arising from an agency’s use of its own readily available staff resources can be effectively deployed and clinically effective in supporting staff and organizations struggling with traumatic crises like COVID-19.</p>