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<p>Employees’ perceived prosocial impact—their awareness that they are positively affecting others—plays an increasingly vital role in work outcomes and well-being in the service sector. Drawing on Bandura’s social cognitive theory of agency and morality, we propose a theoretical model in which employees’ task capabilities (expertise and customer knowledge) predict moral self-efficacy, which subsequently enhances perceived prosocial impact in the service sector. Based on two-wave survey data obtained from 398 healthcare workers in elderly care, we found that employees’ capabilities were positively related to moral self-efficacy. In addition, we found that moral self-efficacy mediated the relationship between task capabilities and perceived prosocial impact, such that capabilities positively influenced perceived prosocial impact through enhancing moral self-efficacy.</p>

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Facilitating Task Capabilities Acquisition Enhances Perceived Prosocial Impact: The Mediating Mechanism of Moral Self-efficacy

  • 期刊论文

  • 发表日期：

    2026年7月2日

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  • Yoshinori Shibata,
  • Tomohiro Sakuma,
  • Yasuhiko Haraguchi

摘要

Employees’ perceived prosocial impact—their awareness that they are positively affecting others—plays an increasingly vital role in work outcomes and well-being in the service sector. Drawing on Bandura’s social cognitive theory of agency and morality, we propose a theoretical model in which employees’ task capabilities (expertise and customer knowledge) predict moral self-efficacy, which subsequently enhances perceived prosocial impact in the service sector. Based on two-wave survey data obtained from 398 healthcare workers in elderly care, we found that employees’ capabilities were positively related to moral self-efficacy. In addition, we found that moral self-efficacy mediated the relationship between task capabilities and perceived prosocial impact, such that capabilities positively influenced perceived prosocial impact through enhancing moral self-efficacy.