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Background <p>This study examined patient perspectives and related the findings to the WHO framework for Integrated People-Centred Health Services in Austrian patients suffering from post-COVID symptoms.</p> Methods <p>An online survey was conducted among residents suffering from post-COVID-19 syndrome. Data from 312 participants were analyzed to identify structural dimensions of care experience.</p> Results <p>The sample was predominantly female (83.7%). Most participants reported reduced quality of life (82.0%) and lasting work impairment (65.4%). Financial strain was substantial, with 43% reporting &gt;€10,000 in expenses. Perceived barriers were lack of specialized centers (90.7%), insufficient treatment information (86.2%), and limited insurance support (67.0%). Factor analysis confirmed four dimensions - patient-centredness &amp; individualization, efficacy &amp; support, quality &amp; continuity and accessibility - explaining 53.9% of variance (KMO = 0.924). Gender differences were not significant.</p> Conclusion <p>Patients suffering from post-COVID symptoms perceive patient care in Austria as unable to adequately meet their needs. Pushing ahead with the planned implementation of specialized centers makes sense from both a medical and economic perspective.</p>

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Towards integrated people-centred health services: patient-reported experiences of post-COVID care in Austria

  • 期刊论文

  • 出版模式：

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  • 发表日期：

    2026年4月23日

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  • Karen Laureen Pesta,
  • Timothy Hasenöhrl,
  • Mohammad Keilani,
  • Martin Bauer,
  • Richard Crevenna

摘要

Background

This study examined patient perspectives and related the findings to the WHO framework for Integrated People-Centred Health Services in Austrian patients suffering from post-COVID symptoms.

Methods

An online survey was conducted among residents suffering from post-COVID-19 syndrome. Data from 312 participants were analyzed to identify structural dimensions of care experience.

Results

The sample was predominantly female (83.7%). Most participants reported reduced quality of life (82.0%) and lasting work impairment (65.4%). Financial strain was substantial, with 43% reporting >€10,000 in expenses. Perceived barriers were lack of specialized centers (90.7%), insufficient treatment information (86.2%), and limited insurance support (67.0%). Factor analysis confirmed four dimensions - patient-centredness & individualization, efficacy & support, quality & continuity and accessibility - explaining 53.9% of variance (KMO = 0.924). Gender differences were not significant.

Conclusion

Patients suffering from post-COVID symptoms perceive patient care in Austria as unable to adequately meet their needs. Pushing ahead with the planned implementation of specialized centers makes sense from both a medical and economic perspective.