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<p>To empirically examine how AR experiential features (presence, interactivity, vividness) affect patient satisfaction with AR-enabled intelligent rehabilitation systems, and assess both the mediating role of perceived rehabilitation effectiveness and the moderating role of gender in these relationships. Drawing on the logic of the Stimulus-Organism-Response (S-O-R) framework and user experience theory, we developed a research model and tested it using data from 323 patients in tertiary hospitals in eastern China, a region noted for its advanced healthcare infrastructure. The model was validated through Structural Equation Modeling (SEM) combined with moderated mediation analysis. All AR experiential features show significantly positive relationships with satisfaction. Perceived rehabilitation effectiveness partially mediated the relationships between experiential presence/interactivity and patient satisfaction. Males show greater sensitivity to the interactivity feature, whereas females show greater sensitivity to the vividness feature when patients perceive the effectiveness of rehabilitation. These findings establish AR experiential features as critical determinants of satisfaction with AR rehabilitation technology, while revealing gender-moderated response patterns. The results theoretically contribute to the research on patient satisfaction in AR healthcare services and the understanding of perceived rehabilitation effectiveness within this domain. Practically, it necessitates gender-responsive design paradigms to optimize therapeutic interfaces, facilitating the development of user-centered rehabilitation technologies that meet patients’ psychological needs and maximize clinical benefits.</p>

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How do experiential features affect patient satisfaction with AR-enabled intelligent rehabilitation systems? Evidence from a moderated mediation approach

  • 期刊论文

  • 发表日期：

    2026年7月21日

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  • Xiaohui Liu,
  • Huiyuan Qin,
  • Xin Xu,
  • Haiyue Yu

摘要

To empirically examine how AR experiential features (presence, interactivity, vividness) affect patient satisfaction with AR-enabled intelligent rehabilitation systems, and assess both the mediating role of perceived rehabilitation effectiveness and the moderating role of gender in these relationships. Drawing on the logic of the Stimulus-Organism-Response (S-O-R) framework and user experience theory, we developed a research model and tested it using data from 323 patients in tertiary hospitals in eastern China, a region noted for its advanced healthcare infrastructure. The model was validated through Structural Equation Modeling (SEM) combined with moderated mediation analysis. All AR experiential features show significantly positive relationships with satisfaction. Perceived rehabilitation effectiveness partially mediated the relationships between experiential presence/interactivity and patient satisfaction. Males show greater sensitivity to the interactivity feature, whereas females show greater sensitivity to the vividness feature when patients perceive the effectiveness of rehabilitation. These findings establish AR experiential features as critical determinants of satisfaction with AR rehabilitation technology, while revealing gender-moderated response patterns. The results theoretically contribute to the research on patient satisfaction in AR healthcare services and the understanding of perceived rehabilitation effectiveness within this domain. Practically, it necessitates gender-responsive design paradigms to optimize therapeutic interfaces, facilitating the development of user-centered rehabilitation technologies that meet patients’ psychological needs and maximize clinical benefits.