Scholarlink

<p>With the rapid growth of the aging population, older adults face increasing difficulties in maintaining social connections, overcoming loneliness, and adapting to digital environments. This study investigates how explainable AI (XAI) social assistants influence older adults’ digital interactions, focusing on their effects on social satisfaction, human–AI trust, and digital anxiety. A controlled experiment was conducted in Shenyang, Liaoning Province, China, in January 2025, comparing traditional social assistants with XAI-powered systems. The results demonstrate that older adults using XAI assistants reported higher levels of social satisfaction and AI trust while experiencing reduced digital anxiety. These findings suggest that the transparency and intuitive design of XAI can ease the psychological barriers associated with technology use and enhance social engagement. This study contributes to the advancement of AI-driven social platforms tailored for aging populations, emphasizing the need for AI systems designed to support the psychological well-being and digital adaptation of older adults.</p>

错误：搜索内容不能为空，请输入英文关键词
错误：关键词超出字数限制，请精简
高级检索

The role of explainable AI social assistants in digital socialization among older adults in China: impacts on social satisfaction, human–AI trust, and digital anxiety

  • 期刊论文

  • 发表日期：

    2026年6月15日

查看全文
  • ShuYi Wang,
  • BoHyeon Yoo,
  • HeSen Li

摘要

With the rapid growth of the aging population, older adults face increasing difficulties in maintaining social connections, overcoming loneliness, and adapting to digital environments. This study investigates how explainable AI (XAI) social assistants influence older adults’ digital interactions, focusing on their effects on social satisfaction, human–AI trust, and digital anxiety. A controlled experiment was conducted in Shenyang, Liaoning Province, China, in January 2025, comparing traditional social assistants with XAI-powered systems. The results demonstrate that older adults using XAI assistants reported higher levels of social satisfaction and AI trust while experiencing reduced digital anxiety. These findings suggest that the transparency and intuitive design of XAI can ease the psychological barriers associated with technology use and enhance social engagement. This study contributes to the advancement of AI-driven social platforms tailored for aging populations, emphasizing the need for AI systems designed to support the psychological well-being and digital adaptation of older adults.