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<p>Conversational question answering (ConvQA) systems have emerged as a pivotal area within natural language processing (NLP) by driving advancements that enable machines to engage in dynamic and context-aware conversations. These capabilities are increasingly being applied across various domains, i.e., customer support, education, legal, and healthcare where maintaining a coherent and relevant conversation is essential. Building on recent advancements, this survey provides a comprehensive analysis of the state of the art in ConvQA. This survey begins by examining the core components of ConvQA systems, i.e., history selection, question understanding, and answer prediction, highlighting their interplay in ensuring coherence and relevance in multi-turn conversations. It further investigates the use of advanced machine learning techniques, including but not limited to, reinforcement learning, contrastive learning, and transfer learning to improve ConvQA accuracy and efficiency. The pivotal role of large language models, i.e., RoBERTa, GPT-4, Gemini 2.0 Flash, Mistral 7B, and LLaMA 3, is also explored, thereby showcasing their impact through data scalability and architectural advancements. Additionally, this survey presents a comprehensive analysis of key ConvQA datasets and concludes by outlining open research directions. Overall, this work offers a comprehensive overview of the ConvQA landscape and provides valuable insights to guide future advancements in the field.</p>

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A survey of the state of the art in conversational question answering systems

  • 期刊论文

  • 发表日期：

    2025年12月30日

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  • Manoj Madushanka Perera,
  • Adnan Mahmood,
  • Kasun Eranda Wijethilake,
  • Fahmida Islam,
  • Maryam Tahermazandarani,
  • Quan Z. Sheng

摘要

Conversational question answering (ConvQA) systems have emerged as a pivotal area within natural language processing (NLP) by driving advancements that enable machines to engage in dynamic and context-aware conversations. These capabilities are increasingly being applied across various domains, i.e., customer support, education, legal, and healthcare where maintaining a coherent and relevant conversation is essential. Building on recent advancements, this survey provides a comprehensive analysis of the state of the art in ConvQA. This survey begins by examining the core components of ConvQA systems, i.e., history selection, question understanding, and answer prediction, highlighting their interplay in ensuring coherence and relevance in multi-turn conversations. It further investigates the use of advanced machine learning techniques, including but not limited to, reinforcement learning, contrastive learning, and transfer learning to improve ConvQA accuracy and efficiency. The pivotal role of large language models, i.e., RoBERTa, GPT-4, Gemini 2.0 Flash, Mistral 7B, and LLaMA 3, is also explored, thereby showcasing their impact through data scalability and architectural advancements. Additionally, this survey presents a comprehensive analysis of key ConvQA datasets and concludes by outlining open research directions. Overall, this work offers a comprehensive overview of the ConvQA landscape and provides valuable insights to guide future advancements in the field.