The use of ChatGPT in the workplace: a bibliometric analysis of integration and influence trends
摘要
The present study adopts a bibliometric approach to identify contemporary trends and new developments in the workplace implementation of ChatGPT. The SCOPUS database was utilized to identify studies that investigate the use and impact of ChatGPT in various organizational contexts. Keywords such as “ChatGPT,” “Artificial Intelligence,” and “ChatGPT workplace” were employed in the initial search process. The thematic focus included the organizational implementation of ChatGPT, its most common applications and operational outcomes, industrial uses, and its role in improving enterprises’ functional and operational efficiency. The study also examined ChatGPT’s contribution to streamlining workflows, improving data management, and enhancing decision-making processes. A total of 225 studies were included in the review. Through bibliometric analytics, the study identified key publications, leading authors, and institutions. Research on ChatGPT’s organizational adoption is most prevalent in the United States, the United Kingdom, and China. The keyword co-occurrence analysis identified five main research clusters: technological foundations and methodologies of ChatGPT, human-centric applications, social and educational contexts, and ChatGPT’s role in task optimization, job analysis, and workforce training. This study advances our understanding of the merits and limitations of deploying AI-driven tools. The findings contribute to the fields of informational, computational, and organizational sciences. Furthermore, the study highlights critical future research areas, including ethical AI usage policies and the long-term effects of ChatGPT on organizational roles and employee dynamics.